Close the Loop on Customer Feedback
Centralize ticket management from all channels. Automate workflows with role-based dashboards your team can access anywhere — at their desk or on the go.
Manage It All in One Place
Create a single repository of feedback from all sources — reviews, social media, surveys, emails, call center and more.
Mobilize the Troops
Use customizable business rules to automate ticketing workflows and ensure the right people are notified immediately when a ticket is created.
Meet and Exceed SLAs
Enforce service-level agreements (SLAs) for rapid ticket resolution, and escalate issues quickly when additional oversight is needed.
Take CX Up a Notch
Ensure customer satisfaction by tracking all actions related to a ticket in one place, to create transparency and accountability.
3 Essential Components of a Ticket System
Not all ticketing solutions are equal. Here are the key capabilities you should look for.
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Turn Your Customers into Brand Champions