Why We’re Different

Experience, scale and industry leadership. We invented the online reputation management category, and we continue to lead the charge with the only proven, unified ORM platform and innovative, customer-driven solutions.
  • Reputation Score

    reputation score

    Reputation Score

    Our proprietary Reputation Score is an indispensable index for every business and the true measure of how your business is found, chosen and experienced online and onsite.

    Measured on a scale of 100 to 1,000 and calculated using 9 unique factors, your Reputation Score helps you understand how your business and locations stand relative to competitors and best-in-class benchmarks.

  • All-in-One ORM Platform

    ORM platf

    All-in-One ORM Platform

    Reputation.com is the only comprehensive, integrated platform for reputation and customer experience (CX) management. Rather than cobbling together disparate point solutions, our platform is modular and designed to integrate seamlessly with other mission-critical systems — no expensive APIs or updates necessary.

    Our unified solution automatically aggregates data from all sources, in real time, allowing for a comprehensive 360-degree view and reporting that’s meaningful, insightful and impactful.

  • AI and Machine Learning


    AI and Machine Learning

    Reputation.com captures and analyzes millions of data points from thousands of sites every day in real time. Natural language processing, statistical analysis, deep learning and other advanced AI techniques measure and quantify your brand’s performance, and deliver actionable insights that help you continuously improve.

True Data Science Experts

Our Data Science team is made up of scientists, engineers and analysts from top-tier schools such as Stanford, Berkeley and Georgia Tech. They developed the formula that calculates your Reputation Score.

We’re In This Together

Mobile First, Always

Mobile First, Always

Our mobile apps deliver insights on-the-go and enable you to monitor and respond to reviews, engage on social networks, check your Reputation Score and manage your reputation wherever you are — right from your smartphone.

Reporting and Insights

Reporting and Insights

Get a complete view of your key reputation metrics for unprecedented, actionable insight. You gain visibility into every aspect of your organization’s online presence, so you can arm your locations with the information they need to make impactful changes.

Managed Services

Managed Services

Limited internal resources? No problem. We’ll help you manage your online reputation, so you can focus on running your business. Our global managed services team offers a powerful combination of deep product knowledge and a passion for customer satisfaction, with round-the-clock availability.

Award-winning Customer Service

Award-winning Customer Service

Our award-winning support organization is obsessed with ensuring your success with the Reputation.com platform. Our customer service managers are with you from the get-go, to help you optimize and extend your implementation — every step of the way.

An Industry-leading Partner Ecosystem

Your reputation is everywhere. So are we — with strategic relationships, API-level integrations and thousands of sites monitored.